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Serving Professional Cleaners from Coast To Coast for 20 Years!
SourceSupplyCompany.com is a janitorial supply company with over 20 years of experience in the industry and is headquartered in New Castle, Delaware. We specialize in janitorial, facility, and maintenance products and are committed to providing our customers with the highest quality products and superior customer service.
SourceSupplyCompany.com offers over 14,000 products and has access to over 300 manufacturers, making it easy for you to find the products that best meet all your janitorial, facility, and maintenance needs. We provide a full range of top quality products such as cleaning and janitorial supplies, floor care products and equipment, paper products, food service supplies, waste liners and more.
The impact of the cleaning industry on the environment is tremendous. At SourceSupplyCompany.com we know that the demands of our customers are changing, so we offer over 900 “Green” products to suit all your green cleaning needs.
Because we know the value of your time we ship orders within 24 hours and you can expect to receive your order within 1-3 days. SourceSupplyCompany.com utilizes over 37 warehouses nationwide allowing a quick delivery right to your door.
SourceSupplyCompany.com is affiliated with the ISSA, the leading international trade association in the cleaning industry. The ISSA offers education, training and the support needed to keep our staff up to date on the latest cleaning industry trends.
SourceSupplyCompany.com success depends on long-term customer satisfaction. Our continued growth is built upon the reliability; quality and competitive value in the products and service that we constantly strive to improve upon daily.
Our entire staff is trained and committed to helping our customers solve problems. We welcome the opportunity to solve yours. If you have any questions or would like to talk to a customer service representative you can call us at (888) 792-2166 or email us at firstname.lastname@example.org.
We would like to thank you for visiting SourceSupplyCompany.com and we look forward to serving you!
We realize the value of your time. Let us help you get back to business.
Don't waste time shopping around for a deal when the best deals are at SourceSupplyCompany.com. We offer our customers the lowest possible pricing on top quality products and time saving convenience at our website. We guarantee quick delivery with discounts and special pricing to qualified contractors and businesses. By offering you the best service and quality, we are proud to be assisting you in providing superior service to your customers.
Qualified contractors and businesses will be able to choose from our many featured products from National Chemical Laboratories. They are a worldwide branded provider with a passion for uncompromised quality and value. They offer a large range of cleaning and maintenance systems and the advantage of using one source for all your janitorial chemical needs. They are equipped to provide floor care (natural stone or tile, hard surface resilient) and carpet care products, along with supermarket or food service items and environmentally responsible cleaning programs. NCL products and programs are designed to maximize labor efficiency while controlling the budget.
In addition to NCL, we stock several full lines of high performance products to meet all your facility or maintenance needs. We have a ready supply of cleaning and janitorial supplies, floor care products and equipment, paper products, food service supplies, waste liners and more.
Janitorial companies, residential maid service companies, floor care, construction companies and businesses alike may apply for special contractor pricing or discounts. It's simple and easy. Please choose from these three options to get your account started.
Call our Customer service department at (888) 792-2166.
Email your company information to us at email@example.com.
Fax us at (302) 328-5118, please be sure to use your company letterhead with your contact info.
General InfoCan I get a catalog of products? A: Yes, we would be happy to send you a copy of our latest catalog for free. In you are interested in receiving a catalog please call our customer service department at (888) 792-2166 or email one of our representatives at firstname.lastname@example.org. Also, please note that while our catalog displays many of the items that we supply, it does not display all of the items that we supply.
What are your hours of operation? A: Our customer service center is open Monday thru Friday, 8:00 am to 5:00 pm EST, excluding major holidays.
Can I get a sample? A: We are a wholesaler and because we are a wholesaler we are unable to break up cases and send out samples to our customers. We do offer a no minimum order, so you are able to buy small quantities at no extra cost.
Do you offer contractor pricing? A: We do offer contractor pricing please visit our Contractor Pricing page or call a customer service representative at (888) 792-2166.
Do you have any stores where I can shop locally? A: We have two warehouses located in Delaware where you can go and shop. If you wish to visit one of these locations please contact our customer service department for directions. We also offer free delivery for those customers within a 150 mile radius of the two warehouses in Delaware when they make a purchase of $150 or more. If you are unable to visit either location you can always order products on our website 24 hours a day.
Order InfoDo you offer special pricing for bulk orders, or do you price match? A: For special pricing, including for price matching, you would need to speak with one of our customer service representatives. Sometimes, depending on products and availability we are able to offer discount pricing, but this is on a case-by-case basis. If you do receive a special pricing discount, these quotes are only good for 30 days.
What is your return policy? A: We offer a 15 day return policy on most items. There are some items that we are not able to accept for return such as vacuum cleaners, floor machines, perishable items, items with broken security seals, and special orders. If you wish to return an item please contact a customer service representative either by phone or e-mail. You will then receive a Return Authorization Number and more instructions on how to return your item.
Can you mix and match a case of cleaning supplies or fragrance refills? A: Unfortunately we are not able to break up a case of anything and send individuals or mix and match. This is because we are a wholesaler and ship items directly from our suppliers.
Can I get a special order item? A: Yes, you may special order an item. To special order an item please call our customer service department at (888) 792-2166. Once a special order is placed it cannot be cancelled and may take up to 6-8 weeks to be delivered.
Can I pick up my order? A: We have two warehouses located in Delaware where you may pick up your order. If you wish to pick up your order please call one of our customer service representatives, at (888) 792-2166, who will configure your account so that your order will be ready for pick up. If you are not located near our Delaware warehouses, SourceSupplyCompany.com utilizes 35 other warehouses nationwide allowing us to locate the warehouse closest to you, with the products you need, and be able to ship your order quickly.
Do you extend credit terms, if so how do I set up an account? A: We do extend credit terms to qualified commercial customers. A customer's credit application and valid credit card must be submitted and approved before orders can be placed. A Credit Application can be found on the home page of SourceSupplyCompany.com. This application can be faxed to (302) 328-5118 or e-mailed to email@example.com. If you have any questions about the credit application process please call one of our customer service representatives at (888) 792-2166.
How can I cancel an order? A: Orders placed online or over the phone are processed very quickly and because of this, it is difficult to cancel orders after they have been placed. There is a small 15 minute window, during which the order is being processed, between when the order was placed and when it is submitted. An order can only be cancelled during this 15 minute processing window. If you would like to cancel a placed order please call our customer service department at (888) 792-2166.
Do you charge tax? A: We do not charge tax.
Shipping InfoAre you able to ship to Hawaii and Alaska? A: Yes, but it is likely that an additional charge of $75-$150 will be added to those orders being shipped to Hawaii or Alaska. If you would like an order shipped to either Hawaii or Alaska please call our customer service representatives, at (888) 792-2166, so we can better assist you.
Do you ship overseas? A: Unfortunately at this time we do not ship overseas, we only deliver within the continental US. If you are in Alaska or Hawaii please contact one of our customer service representatives, at (888) 792-2166, to verify that we are able to ship your order.
How long does it take to receive my order? A: Orders are typically shipped within 24 hours. Orders are not shipped on Saturdays or Sundays, so this means that if you place an order on Friday it will be shipped out on the following Monday. After an order is shipped out you can expect your order to be delivered within 1-3 business days. There are some expectations to this, for example if items are shipped directly from the manufacturer it can take 5-7 business days to receive.
How much is shipping and how is it calculated? A: All shipping charges are based on the size and weight of the products ordered. If your order is more than $1,200 we will ship your order for free. Also, you can calculate the shipping cost for each product by clicking on the Estimate Shipping button, which is located on every product page.
How do I track my order? A: There are three ways that you can track your order. You can go online to our website and click on the link titled My Account, once you have logged in you then scroll down to the Order/Billing History section. There you will be able to view all information, including tracking numbers on all of your orders. If you prefer you can email us at firstname.lastname@example.org with your account number, order number, or previous order number and a customer service representative can give you information regarding the tracking of your order. You can also call our customer service department at (888) 792-2166 and one of our customer service representatives will be able to provide you with a timeline of your purchase and an expected delivery date.
Can I get next day delivery? A: Many of our products are available for next day delivery because we ship from 37 warehouses around the country. If you wish to get next day delivery, your order must be placed by 12:00 pm EST via the phone with one of our customer service representatives. If you want to find out the availability of a product or next day shipping rates please call our customer service department at (888) 792-2166.
Where does my order ship from? A: SourceSupplyCompany.com ships from 37 warehouses across the nation. Depending on where your order is being sent, and where the product is located, your order will be shipped from the closest available warehouse.
Thank you for visiting SourceSupplyCompany.com, your “source” for janitorial, facility and maintenance supplies. We are committed to providing the best possible service to our customers and are happy to answer any of your questions.
We make it easy to contact us in the most convenient way for you.
Call us toll free with your questions at (888) 792-2166. Customer service representatives are available to assist you via telephone, Monday thru Friday, 8:00 am to 5:00 pm EST (excluding major holidays).
Toll Free: (888) 792-2166
Direct: (302) 328-5110
E-mail us at Info@SourceSupplyCompany.com or fax us at (302) 328-5118. All e-mails and faxes will be answered within 1 business day.
Fax: (302) 328-5118
New Castle Location
6 Bellecor Drive, Suite 104
New Castle, Delaware 19720
16221 Sussex Highway
Bridgeville, DE 19933
Upper Darby Location
118 South State Road
Upper Darby, PA 19082
8:00 am – 5:00 pm EST